Contact our team
We blend the color and answer technical questions about what is in the bottle. We do not sell directly to the public or process retail orders.
What our team can answer
Write to us if you need details on our ingredients, the 9 shades, how to read the mixing bench, or how to perform the 48-hour skin patch test. Our product is a permanent oxidative hair dye that dispenses as one liquid from a pump bottle of 400 ml or 500 ml. It relies on p-phenylenediamine, resorcinol, m-aminophenol, ethanolamine, and hydrogen peroxide to develop color inside the hair shaft. If you are writing about a specific shade, include your current hair color, whether it has been chemically processed, and the exact shade name from our range of 20 items so we can give an accurate answer.
Orders, shipping, and parcel returns
Contact the retailer that took your payment for any matter involving order status, package tracking, damaged parcels, returns, or refunds. We do not run the store, pack boxes, or hold customer payment records. Sending retail order questions to our team adds delay, because we cannot view purchase histories or issue refunds. The merchant that billed you must resolve transaction inquiries directly.
Our office in Boston, MA
Postal correspondence reaches our administrative office in Boston, MA. This location is a desk office without a counter, product stock, or try-on area. No parcels or return shipments are accepted at this address, and any boxes mailed here cannot be processed. To reach us electronically, use the e-mail address printed in the footer of this site.
500 Boylston Street, Suite 1600, Boston, MA 02116. Letters reach us there. It is a desk, not a shop: nothing to try on, no counter, and no parcels handled at that door.