Delivery information
We formulate the hair color, but we do not run the store, pack the boxes, or handle delivery. Every detail regarding dispatch dates, transit speed, address changes, and missing parcels is managed by the retailer that accepted your payment.
Order status and parcel handling
Your parcel is packed and routed by the retail partner that sold you the bottle, not by us. If you need to change a delivery address, report a missing box, or check the speed of transit, you must contact that merchant directly. We do not have access to customer accounts, order records, or shipping logs.
Where to find your delivery answers
All tracking details and shipping updates live inside the account or confirmation notice provided by your retailer. Open your purchase receipt or sign in to the store where you bought the dye to see the current location of your box. That order interface is the only place with live updates on your package.
Storage after arrival
The bottles contain hydrogen peroxide and permanent oxidative colorants that travel as ordinary packaged goods. Once your box arrives, unpack the bottle and store it upright in a cool, dry room away from direct sun and heat sources. Keep the bottle tightly closed until you perform the patch test 48 hours before coloring.